Luma Contact Number: 0870 218 3547

Dial the Luma contact number on 0870 218 3547 for help with anything regarding the company itself and the services they offer such as credit cards. Customers can contact the Luma customer service department to get their credit limit raised, to go over their bill, to discuss any charges they may have, and update their account. Customers can also call the Luma telephone number to pay their bill over the phone The Luma support team can also help find a customer’s local branch and any information they may need such as the address or phone number. Any complaints or comments should be directed to the customer service team by calling the Luma number as listed here.

Luma Contact Number
0870 218 3547

Calls cost 13p per minute plus your phone companies access charge.

Luma Contact Numbers

HelplineContact Number
Customer Services0333 000 0477
Apply by Phone0800 597 0065
Lost or Stolen Cards0800 597 0178
Account Queries0333 000 0477
Deaf or Hard of Hearing18001 0344 481 8852
Fraud and Identity Theft03444 812 812
Complaints0333 000 0477
From Abroad+44 333 000 0477
A screenshot of the Luma contact page


Apply by Phone: 0800 597 0065

Call Luma to apply for a credit card over the phone. Dial the Luma contact number to get in touch with them about any credit card deals that they have available and to see if they can accept your application online. Call Luma on 0800 597 0065 and between the hours of 9am and 5pm.The Luma contact number is not open over the weekend and you can also ask them any questions about your interest rate and even the amount that you have to pay for your card every month if you max out your balance.

Lost or Stolen Cards: 0800 597 0178

Phone Luma on 0800 597 0178 to report your credit card as being lost or stolen. Phone Luma to see if they can work with you to get a new pin sent with your new card or to see if there is anything that can be done to give you any help as to what charges have gone onto your card since it was stolen. Call Luma on 0800 597 0178 or on +44 333 0000 433 if you are abroad and want to report your card as stolen. Contact Luma if you believe that you are having issues with your lost card or if your card chip has stopped working so you would like a new card.

Account Queries: 0333 000 0477

Call Luma on 0333 000 0477 if you believe that you need to let them know information about your card or if you would like to change the details that you have registered. Contact Luma if you would like to protect your information or if you would like to make any changes to your online account. Call from abroad by using +44 333 0000 433. You can write to Luma on:

Capital One Card Services, P.O. Box 5283, Nottingham, NG2 9HD

Or if you would like to send a cheque then do so by using:

Capital One Card Services, P.O. Box 1000, Camberley, GU15 3ZQ

Deaf or Hard of Hearing: 18001 0344 481 8852

Call Luma on 18001 0344 481 885 if you are deaf or hard of hearing and you would like to report a lost or even a stolen card. Call Luma on 18001 0344 481 8853 if you are hard of hearing and you would like to report fraud or even suspected purchases that are not authorised by you.  If you are struggling to make your payments then call 18001 0344 481 8854 to contact Luma customer services. The NGT Lite application is free to download and it is suitable for use with laptops, tablets, smartphones and more.

Fraud and Identity Theft: 03444 812 812

Call Luma on 03444 812 812 if you think that your card is being used by someone else for theft and fraud. Contact Luma to speak with their confidential loans team. If you would like to register your complaints about Luma or if you believe that the way that they treat you when you submitted for your fraud claim was not appropriate then you can send post to:

Complaints Resolution

Capital One

PO Box 5281



Call Luma on the Luma contact number if you believe that you have a complaint or if you would like to tell them about your fraud. You will need to have your name, your address, your account number, your details You will also need to provide a daytime contact number for Luma to contact you. If you are still in happy about the complaint that you have submitted to Luma then use the following postal address to get the issue sorted:

The Financial Ombudsman Service

Exchange Tower


E14 9SR

About Luma

Do you want to get your credit card payments cheaper than ever before? Maybe you just want to make sure that you are doing everything you can to try and make sure that you not only get the right card for your needs but also at an interest rate you can afford as well. Of course, they can also work with you to make sure that you get your bills in the right format as well and this is one of the many reasons why people continue to choose Luma for all of their needs and requirements. If you would like to find out more then give the Luma contact number a call.

If you would like to take out a credit card with Luma but you don’t know if you will be approved or not then the easiest way for you to find out would be for you to give the Luma phone number a call. The Luma contact number is the easiest way for you to know if they can help and it is also a great way for you to know if you can make any changes to your card as well so this is another thing that you need to think about when the time does come for you to get started.

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